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IT Technician - London

London, Full-time


The role of the IT Technician is to install, maintain and optimise computer systems and networks aiming for the highest functionality and engagement. This is a critical role in a business who are at the forefront of using emerging, immersive technologies to create photorealistic, digital marketing content.


Provide technical support to users in a timely and efficient manner
  • Assist with the management of Active Directory ang Group Policies
  • Troubleshoot hardware and software issues on local computers and laptops
  • Manage servers and virtual machines to ensure that they are running smoothly
  • Manage license servers and software updates to ensure all software is up to date
  • Manage the hardware register
  • Implement & maintain Security Policies & Protocols to ensure IT infrastructure is secure
  • Support the CTO in role out of new policies, systems and infrastructure across offices
  • Remote support for global offices
  • Set up workstations with computers and necessary peripheral devices
  • Check Computer hardware
  • Install and configure appropriate software
  • Develop & maintain local networks in ways that optimise performance
  • Provide orientation and guidance to users on how to operate software & hardware
  • Identify computer or network equipment shortages and place orders


  • Strong knowledge of Windows operating systems
  • Knowledge of Active Directory and Group Policies
  • Experience of managing servers, virtual machines and license servers
  • Excellent communication and interpersonal skills
  • Excellent diagnostic, trouble shooting and problem solving skills
  • Outstanding organisational and time-management skills
  • Good knowledge of internet security & data privacy principles
  • A high degree of attention to detail is essential
  • Desirable to have a degree in Computer Science or a related field
  • Experience in software development and/or production studio environments beneficial
  • IT Technician certification an advantage (eg. CompTIA A+, Microsoft Certified)


  • Bonus Scheme: based on annual company performance
  • Pension Scheme
  • Holidays: 22 Days (increases 1 day per year of service up to 26) + Bank Holidays
  • Gym membership paid for or contribution to other fitness goals
  • Cycle to Work and Tech Schemes
  • Mental Health support
  • Great Learning & Development opportunities
  • Regular team events and social activities
  • Fantastic office environment in a nice location
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